Connect Our Teams to Slack for Your Translation Needs
Slack is a free project management software used to improve team communication. It’s essentially a messaging tool that lets you keep your team connected, and it’s available for both desktop and mobile platforms. In addition to texting, it allows for file sharing and app integration, which increases overall productivity and efficiency. In addition, project managers can use Slack to keep track of all communication and progress on the projects they are responsible for.
Why do we use Slack?
We set up dedicated channels for our clients to ensure that there is no middleman and that we can contact our clients directly and work with them immediately after they sign up.
This also ensures that clients are happy with the work, that they receive regular updates, and that if they have any problems or other questions, they can contact the team working on their project directly, without any hassle.
Dedicated channels for each client
The most important feature of Slack is the ability to create chat groups for different purposes. We create channels that are relevant to your requirements. It is possible to create a dedicated channel for each team working on a project, so that important conversations can take place in different locations. This prevents an SMS group from being overloaded with messages.
We use private channels that are set up for limited access. The only people who can see them are those who have been given permission to enter. This can be a safe haven for confidential information that is only accessible to customers.
To communicate with customers
We use Slack’s chat channels to coordinate information and tasks, which helps us work more efficiently and productively. Despite all of this, it’s possible for important communications to get lost over time. There are two ways to deal with this situation:
- You can use pins to keep track of messages or files that you need to access frequently. By simply pinning a message, the selected message is saved in a handy tab that you can easily access.
- A search field allows you to enter terms that provide results relevant to your search. A lost message can be found quickly if you know what to look for and how to use this method.
Takeaway
Customer service is an important indicator of a translation company’s professionalism. If a translation agency is available to you 24/7, you can be sure that they will take care of any issues that arise. Try calling a translation agency you are considering and see how long it takes them to respond and how satisfied you are with their service.
As a translation company, we know how important it is to communicate with our clients in their native language. Our teams at DYS Translations communicate with each other via Slack so that our teams can respond to our clients regarding the project we are working on.
